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We believe in growing together both as individuals and as an organization. We invest in our people's growth and enable performance so that together we can make a difference. We'll be there every step of the way.

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For IBT Innovations career enquiries, please email us at recruitment@ibtinnovations.com

Job Purpose An Application Functional Consultant is responsible, under supervision, for resolving ERP and all internal developed / vendor-managed applications, including managing application training, upgrades, controls & coordinating with vendors on new application patches, etc. and carrying out other tasks as defined and directed by the Head of ICT. Key Accountabilities
  • Ability to do enhancements / add new modules & customizations as per requirements
  • Configuration and manage upgrades
  • Assist ICT team in all levels to get the projects delivered
  • Resolve business users day to day queries of deployed application
  • Act as Level 1 point of contact and escalation for any application issues and incidents
  • Assist in requirement gathering & site training needs
  • Ensure that Functional & technical documentation is regularly maintained and used
  • Ongoing Content management activities for business users.
  • Troubleshoot performance issues & pro-actively manage the reporting requirements
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Role Specification
  1. Qualification
    • Bachelor’s Degree in information systems or any related IT field
    • MSD365 certification ERP or CRM(optional)
    • ITIL Foundation Level Certified
    • Relevant Microsoft Certifications
  2. Experience
    • Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers, and subject matter experts
    • Ability to diagnose Root Cause Analysis of problems in a complex environment and to provide effective solutions quickly and reporting of same.
    • Self-motivated and ability to work on own initiative in a demanding
    • Ability to generate documentation and keep existing documentation
    • Minimum of 3 years experience in an IT first-line support role, application support role, or the relevant equivalent
    • Good knowledge of Microsoft-based operating systems with an emphasis on Windows desktop
    • Able to serve as a subject matter expert for all applications involved in operation Proficiency in Microsoft Products (Microsoft Dynamic365)
  3. Knowledge and Special Skills
    • Abilityto produce and consolidate metric and service reports
    • Able to troubleshoot and resolve escalated tickets and communicate the solution viathe Service Desk or other support personnel
    • Candevelop or adapt material for training Validate change requests and bug fix requirements while liaising with Development team
    • Testingskills for new application functions, releases and promotions
    • Liaises with other Business application groups day to day operations
    • communicate deployment and production related activities internally and externally where appropriate
    • Good IT literacy skills ( Microsoft office)
    • Excellenteye for detail, reviewing data
    • Abilityto effectively troubleshoot all supporting software
    • Remote working
  4. Job Specific Professional Competencies:
    • Excellent communication skills.
    • Ableto operate in a dynamic, fast paced enviroment.
    • Good listener and eager to learn
    • Provenanalytical and problem solving skills.
    • Ability to independently prioritize tasks depending on urgency and business needs.
    • Equallyable to work alone and with others in a team
    • Ateam player who enjoys working in a fast growing company.
    • Flexibility regarding hours of coverage may be required, given the dynamic growth rate of the company.
    • Ability to listen to problems, determine appropriate solutions
    • Fluent and proficient in English (Both written and spoken)
    • Ability to work independently as well as part of a team
Apply Now
Job Purpose An Application Technical Consultant is responsible, under supervision, for resolving all internal developed and vendor managed application, including managing application training, upgrades, coordinating with vendors on new application patches etc. and carrying out other tasks as defined and directed by the ICT Manager. Key Accountabilities
  • Ability to do enhancements / add new modules & customizations as per requirements
  • Configuration and manage upgrades
  • Assist ICT team in all levels to get the projects delivered
  • Resolve business users day to day queries of deployed application
  • Act as Level 1 point of contact and escalation for any application issues and incidents
  • Assist in requirement gathering & site training needs
  • Ensure that Functional & technical documentation is regularly maintained and used when required
  • Ongoing Content management activities for business users.
  • Troubleshoot performance issues & pro-actively manage the reporting requirements
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Role Specification
  1. Qualification
    • Bachelor’s Degree in information systems or any related IT field
    • ITIL Foundation Level Certified
    • Relevant Microsoft Certifications
  2. Experience
    • Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers, and subject matter experts
    • Ability to diagnose Root Cause Analysis of problems in a complex environment and to provide effective solutions quickly and reporting of same.
    • Self-motivated and ability to work on own initiative in a demanding enviroment.
    • Ability to generate documentation and keep existing documentation updated
    • Minimum of 3 years experience in an IT first-line support role, application support role, or the relevant equivalent
    • Good knowledge of Microsoft-based operating systems with an emphasis on Windows desktop
    • Able to serve as a subject matter expert for all applications involved in operation
    • Proficiency in Microsoft Products (Microsoft Dynamic365)
  3. Knowledge and Special Skills
    • Abilityto produce and consolidate metric and service reports
    • Able to troubleshoot and resolve escalated tickets and communicate the solution viathe Service Desk or other support personnel
    • Candevelop or adapt material for training Validate change requests and bug fix requirements while liaising with Development team
    • Testingskills for new application functions, releases and promotions
    • Liaises with other Business application groups day to day operations
    • communicate deployment and production related activities internally and externally where appropriate
    • Good IT literacy skills ( Microsoft office)
    • Excellenteye for detail, reviewing data
    • Abilityto effectively troubleshoot all supporting software
    • Remote working
  4. Job Specific Professional Competencies:
    • Excellent communication skills.
    • Ableto operate in a dynamic, fast paced enviroment.
    • Good listener and eager to learn
    • Provenanalytical and problem solving skills.
    • Ability to independently prioritize tasks depending on urgency and business needs.
    • Equallyable to work alone and with others in a team
    • Ateam player who enjoys working in a fast growing company.
    • Flexibility regarding hours of coverage may be required, given the dynamic growth rate of the company.
    • Ability to listen to problems, determine appropriate solutions
    • Fluent and proficient in English (Both written and spoken)
    • Ability to work independently as well as part of a team
Apply Now

Job Purpose

An Application Technical Consultant is responsible, under supervision, for resolving all internal developed and vendor managed application, including managing application training, upgrades, coordinating with vendors on new application patches etc. and carrying out other tasks as defined
and directed by the ICT Manager.

Key Accountabilities

  • Ability to do enhancements / add new modules & customizations as per requirements
  • Configuration and manage upgrades
  • Assist ICT team in all levels to get the projects delivered
  • Resolve business users day to day queries of deployed application
  • Act as Level 1 point of contact and escalation for any application issues and incidents
  • Assist in requirement gathering & site training needs
  • Ensure that Functional & technical documentation is regularly maintained and used when required
  • Ongoing Content management activities for business users.
  • Troubleshoot performance issues & pro-actively manage the reporting requirements
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Role Specification

  1. Qualification
    • Bachelor’s Degree in information systems or any related IT field
    • ITIL Foundation Level Certified 
    • Relevant Microsoft Certifications
  2. Experience
    • Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers, and subject matter experts
    • Ability to diagnose Root Cause Analysis of problems in a complex environment and to provide effective solutions quickly and reporting of same.
    • Self-motivated and ability to work on own initiative in a demanding enviroment.
    • Ability to generate documentation and keep existing documentation updated
    • Minimum of 3 years experience in an IT first-line support role, application support role, or the relevant equivalent
    • Good knowledge of Microsoft-based operating systems with an emphasis on Windows desktop
    • Able to serve as a subject matter expert for all applications involved in operation
    • Proficiency in Microsoft Products (Microsoft Dynamic365)
  3. Knowledge and Special Skills
    • Abilityto produce and consolidate metric and service reports
    • Able to troubleshoot and resolve escalated tickets and communicate the solution viathe Service Desk or other support personnel
    • Candevelop or adapt material for training Validate change requests and bug fix requirements while liaising with Development team
    • Testingskills for new application functions, releases and promotions
    • Liaises with other Business application groups day to day operations
    • communicate deployment and production related activities internally and externally where appropriate
    • Good IT literacy skills ( Microsoft office)
    • Excellenteye for detail, reviewing data
    • Abilityto effectively troubleshoot all supporting software
    • Remote working
  4. Job Specific Professional Competencies:
    • Excellent communication skills.
    • Ableto operate in a dynamic, fast paced enviroment.
    • Good listener and eager to learn
    • Provenanalytical and problem solving skills.
    • Ability to independently prioritize tasks depending on urgency and business needs.
    • Equallyable to work alone and with others in a team
    • Ateam player who enjoys working in a fast growing company.
    • Flexibility regarding hours of coverage may be required, given the dynamic growth rate of the company.
    • Ability to listen to problems, determine appropriate solutions
    • Fluent and proficient in English (Both written and spoken)
    • Ability to work independently as well as part of a team